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Welcome to New Patients

Welcome to Neurology & Neuroscience Associates, Inc. (NNA). We are pleased you have chosen NNA for your neurological care, and we are honored to have you as our patient. We understand the complexity and severity of neurological disorders, and will do our very best to help you through your medical needs.

NNA offers a team of specialty-trained physicians, nurse practitioners and medical staff who are committed to compassionate care and quality service. This team, along with the newest technology in diagnostic procedures and the most advanced medical therapies; provide a comprehensive continuum of care from diagnosis, individual treatment plans, and education to rehabilitation of neurological conditions.

We promise to welcome you with a friendly heart, treat you with respect, make sure you understand your condition and your treatment plan, and to do everything we can to make this process easy and comfortable for you.

We look forward to serving your healthcare needs.

Office Guidelines and Procedures

Office Hours

The office is open from 8:30 a.m. to 4:30 p.m. Monday through Friday. We have an answering service that is available for emergent concerns after hours and during lunchtime, which is 12:00 p.m. to 1:00 p.m

Appointments

Our patients are seen by appointment only. For your convenience, we have an online appointment form that you may fill out and submit. It is critical that you arrive 30 minutes before your scheduled appointment. Please refer to the appointment reminder letter regarding items that you need to bring with you at your scheduled appointment. If you arrive late for your appointment, it may be necessary to reschedule as we want to ensure all patients get the necessary time they need and deserve.

No Show Appointments

Because we provide services by appointment, you should allow 24 hours notice if you must cancel an appointment. This is a courtesy to the clinical staff as well as to other patients. Please note that we do charge a $25.00 fee for all missed office appointments and a $100.00 fee for all missed testing and MRI appointments that are not cancelled in advance. Unfortunately, habitual no shows may lead to being discharged from our practice.

Billing

If you have health insurance, we will submit the billing to your insurance carrier for you. You are responsible for knowing your policies' coverage requirements and notifying us of any changes. Any deductibles or coinsurance amounts due by you will be invoiced to you once your insurance has responded. You will be responsible for paying all co-pays at the time of your visit. If you do not have insurance, we do offer a self-pay discount plan; however arrangements must be made in advance and payment in full is expected at the time of service.

Billing Questions?
Please call:
Mon-Fri 8:00am-4:00pm
1-888-328-4472


Pay your bill on line at http://www.healthcarebillpay.com
(Billing Statement ID and Password Required)

Prescriptions

Please request all prescriptions from the physician at the time of your visit. This will ensure that you have adequate refills. If you need additional refills before your next scheduled appointment, please call the office location at which you are seen, and press the appropriate option. Prescriptions will be filled Monday through Friday 9:00 a.m. — 2:00 p.m. If you are calling after these hours, your prescription will be called in the next business day.

Request for Completion of Medical Forms/Copies of Medical Reports

NNA requires an administrative fee associated with the completion of medical history forms (FMLA, Short Term or Long Term Disability, Life Insurance, Automobile Insurance, Transportation). The administrative fee will be collected prior to the completion of the request. Please allow 7-10 business days for the request for Medical Forms or Medical Records to be completed.

Test Results

If you have testing done, the results of your exam will be given to your physician to read and interpret. He will go over these results with you at the time of your follow up appointment. If your test results are normal, you will not hear from us in advance, however; if something abnormal shows on the exam that needs immediate attention, be assured the physician or nurse will contact you right away.

What to Bring to the Appointment

Privacy Practices

Our Notice of Privacy Practices describes how information about you may be used and disclosed and how you can get access to this information.